Frequently Asked Questions

PetFriendly has been helping to connect travelers with their perfect place to stay since 2017. Since then, we have connected millions of travelers around the world to hundreds of thousands of properties.

PetFriendly is an operating brand of Canadian-based UpNext Group. Since formation, we have helped connect millions of travelers to vacation rentals, condos, cottages, cabins, and RBO homes around the world. PetFriendly lists properties provided by our partners (or direct from owners) and we refer traffic to their websites. At this time, we do not provide direct booking capabilities on our website, but rather elect to refer the traveler back to our partner to complete the trusted transaction. We want to make it easier for travelers to find the perfect place to stay, compare prices across websites, and help create a lasting travel memory.

To make changes to your reservation, please visit the partner’s website with whom you booked. As an affiliate provider, we consolidate multiple travel sites in one easy search; however, we cannot access your reservation information. Please check your email for reservation details to see the partner with whom you have booked. At this time, no bookings are made directly via our website, so we are unable to help you modify, cancel, or change a reservation.

We have listed the properties from our partners, including many online travel agents (OTAs) and direct via channel managers who distribute their inventory onto sites like ours, and the entire UpNext Group network. It is likely that you had agreed for the added distribution when you signed up with their services. We refer all our visitors to our partners or direct to our property owner’s sites and do not take bookings on our site directly. Our job is to help them promote their inventory and sell more travel and ensure that fewer nights go un-booked, regardless if the reservation is made at a hotel, resort, or rental. There is no additional cost to listing on our network.

If your hotel, resort or rental property has been removed from a supplier’s website, it is possible that we still have cached the listing or are in the process of having it be removed from our website. In time, it will also be unpublished from our network of sites. If you would like to remove it faster, please contact us and we will see if we can help.

The listings on our website are provided to us by our partners and OTA travel supply relationships. If you are listed with one of our partners, you may see your hotel, resort, or rental listed on our site which provides additional exposure for your inventory. There is no cost at present to list on PetFriendly.

If you still wish to remove your inventory, you may want to contact the customer service of the listing partner(s) where your property was listed and request removal from any affiliate or channel distribution. However, if you wish to remove your property from our site alone, you can send us a link to your property from our website at support@petfriendly.io.

PetFriendly currently lists hotel, resort, and rental inventory from our partners and a select network of online travel sellers. We are introducing functionality that will allow direct listings via select channel managers, bringing even more properties onto our network. To learn more about a direct relationship with PetFriendly and the complete UpNext Group network, please click here to learn more about Adding a Listing. We will be updating this page as we start accepting more direct listings.

Each place and activity has a detailed listing. These listings often include photos, amenities, property policies, and more. This information has been received from our partners, direct from the property manager/owner themselves, or from the information we have managed to find online about the property from multiple sources. This has also included information we may have extracted from analyzing the images of the photos, the neighborhood in which the property is located, or similar properties in the same complex. However, PetFriendly is not responsible or liable for the accuracy of these results. While we attempt to be as accurate as possible, should you have a specific question or concern, we encourage you to contact the property owner directly via the website to which we refer you.

While property owners will be able to view their score, they will not be able to display it on their page, be listed on our sites, or receive educational resources and marketing support without formal membership.

We strive to show accurate pricing for any hotel, resort, or rental based on the lowest nightly rate we have been able to find for a property. For the most accurate pricing, please input your date range and search for the property. You will be referred over to the partner or the property owner’s website to confirm the specific pricing. We are working on functionality to find you the best price across multiple websites for the property you are interested in. Stay tuned as we refine this feature.

PetFriendly was launched in 2017 building off more than 7 years of online travel experience on behalf of its parent company, UpNext Group, and a large network of sister websites. UpNext Group helps travelers find the perfect place to stay, easily comparing rentals, condos, hotels, RVs, boats, activities, and resorts across an ever-growing network of niche travel brands and websites. PetFriendly operates in multiple countries and languages.

PetFriendly relies on the eco-score created by One Degree Left, a sister-company operated by parent company UpNext Group. This score looks at a number of factors to help score all properties based on a variety of sustainability factors. We believe that we can help elevate properties that have good environmental and sustainability practices. If we identify a property that has good practices, we will rank that property higher in our search results than other properties. By ranking these properties higher, hopefully, they will be booked with greater frequency and nudge behavior by a small factor… by ‘one degree’ if you will. While it is not perfect, it is part of our commitment to driving more sustainable travel.

One month prior you will receive an email giving you access to renew. You’re can also renew through your membership portal.

We believe life is better when you explore the world. Travelling is adventurous and we want everyone to experience it including your pets. Travel brings people closer together and fosters a better understanding of each other and ourselves.

PetFriendly is a global brand that is more inclusive of all travel experiences. While a lot of the company’s past efforts were focused on the English-speaking short-term rental market, the world is much larger than this. While we believe that staying in a short-term rental encourages people to have a more authentic travel experience in the communities, homes, and places of others, we would not be able to share this with many if we didn’t have a brand that spoke to a more diverse audience.

At PetFriendly, we believe that better trips are made when you can bring the entire family, including the family pet. Nothing allows you to connect with a place more than walking a beach or park with your dog and seeing the amazing sights of a new place. We want to drive authentic travel experiences across destinations. And this starts with sourcing pet-friendly accommodations from direct suppliers and partners.

PetFriendly is destined to become a marketplace for pet-friendly accommodations, connecting those who need a place to stay with the best-suited accommodation that meets the needs of the traveler. This includes dog-friendly hotels, resorts, RVs, boats, vacation rentals, or other alternative accommodation options where pets are welcome. As we bring about efficiencies into the travel ecosystem, we believe that a lot of the technologies we create on one brand can be used on the PetFriendly platform as well, appealing to an international audience of travelers.

The entire travel accommodations market is an $800B market (as measured pre-pandemic), much larger than just short-term rentals. Yet so much of this market is tied up in inefficiencies and fees. If we can improve the efficiency of this market, this will leave more money in the hands of the traveler, allowing more people to travel and travel more. You can read more about our core values for UpNext Group here. We also look forward to showing you what we are creating in the months and years ahead. Stay tuned.

If you are experiencing any technical issues with our site, please contact us at
support@petfriendly.io.