Hotel Villa Mercedes Palenque | Hotel in Palenque

| 9.1 (880 Reviews) |   Pet Friendly  4 Bathrooms  16 Guests
Palenque Hotel | Hotel Villa Mercedes Palenque

Hotel in Palenque

Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom. The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks. Palenque Airport is just 15 minutes’ drive from the hotel, which also offers babysitting services..

Hotel Villa Mercedes Palenque is located in Palenque.

This 74 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Spa, Child Friendly, Laundry, and several others. This is a 5 star rated property and has over 880 reviews with the average score of 9.1 . Coming to Palenque and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 74 Bedrooms Hotel if you want to learn more about this PetFriendly place in Palenque. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Villa Mercedes Palenque in Palenque is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Villa Mercedes Palenque”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Carretera Palenque Ruinas km 2.9, Palenque, 29960, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Fruit
  • Wine/Champagne
  • Breakfast in the room
  • Coffee house on site
  • Bar
Parking
  • Free parking
  • Private Parking
  • Parking on site
  • Parking
Activities
  • Spa lounge/Relaxation area
  • Public Bath
  • Massage
  • Fitness
  • Walking tours
  • Fitness center
  • Spa facilities
  • Spa
General
  • Facilities for disabled guests
  • Family rooms
  • Non-smoking rooms
  • Air conditioning
  • Safe
  • Heating
  • Pet friendly
Guest Services
  • Grocery deliveries
  • Laundry
  • Airport shuttle (additional charge)
  • Packed lunches
  • Concierge
  • Shuttle service (additional charge)
  • Babysitting/Child services
  • Baggage storage
  • Meeting/Banquet facilities
  • Room service
  • Airport shuttle
  • Ironing service
  • Daily housekeeping
  • Fax/Photocopying
  • Tour desk
  • Express check-in/out
  • Shuttle service
  • Suit press
  • 24-hour front desk
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool
  • Sun deck
  • Outdoor pool (year-round)
  • Garden
  • Outdoor furniture
Security/Safety
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Face masks for guests available
  • Cashless payment available
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Swimming pool
  • Beach umbrellas
  • Infinity pool
  • Pool bar
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.56
Location:
9.31
Staff:
8.72
Facilities:
8.93
Comfort:
9.15
Cleanliness:
9.17
Jeremy
Aug 29, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The hotel is about a ten minute drive from Palenque centre and as a result calm and surrounded by forest. The grounds are well cared for and there are two pools (one was still being renovated when we stayed). The rooms are very clean with lovely bathrooms and hammocks outside. We really liked the small coffee machine in the room and the ice bucket that could be filled at the bar. Pool towels are provided and umbrellas when it rains! The restaurant was much better than we expected and we ended up eating there three times and only driving into Palenque once. It did lack atmosphere but the food was well cooked and they were very good at dealing with food allergies. The breakfast buffet felt a little expensive and not quite as good as dinner. Staff were helpful and cheerful. Basically it was the perfect location to relax, see and hear howler monkeys and explore the local area.
Negative: A fridge in the room would have been good.
Summary: A really good option if you want to be near the temples and away from the bustle of town.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Two Double Beds
Room Type: Quad
Room Size: 27 m2
2 Full bed(s) Bed

General

Private entrance, Fire extinguisher, Mosquito net, Iron, Air conditioning, Safe, Fan, Smoke Alarm

Media & Technology

Flat-screen TV, TV, Telephone, Cable channels

Bathroom

Free toiletries, Private bathroom, Bathtub or shower, Toilet paper, Shampoo, Hairdryer, Toilet, Towels

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view, Lake view, View, Pool view

Kitchen

Dining table, Coffee machine

Accessibility

Roll-in shower, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

General

Private entrance, Mosquito net, Iron, Air conditioning, Safe, Fan

Media & Technology

Flat-screen TV, TV, Telephone, Cable channels

Bathroom

Free toiletries, Private bathroom, Bathtub or shower, Toilet paper, Shampoo, Hairdryer, Toilet, Towels

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Toilet with grab rails, Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Superior King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed
Superior King Room

General

Private entrance, Mosquito net, Iron, Air conditioning, Safe, Fan

Media & Technology

Flat-screen TV, TV, Telephone, Cable channels

Bathroom

Free toiletries, Private bathroom, Bathtub or shower, Toilet paper, Shampoo, Hairdryer, Toilet, Towels

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Superior Double Room
Room Type: Double
Room Size: 27 m2
2 Full bed(s) Bed
Superior Double Room

General

Private entrance, Mosquito net, Iron, Air conditioning, Safe, Fan

Media & Technology

Flat-screen TV, TV, Telephone, Cable channels

Bathroom

Free toiletries, Private bathroom, Bathtub or shower, Toilet paper, Shampoo, Hairdryer, Toilet, Towels

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Double Room - Disability Access
Room Type: Double
Room Size: 27 m2
2 Twin bed(s) Bed

Bedroom

Childrens' cribs
Deluxe King Suite
Room Type: Suite
Room Size: 27 m2
1 Queen bed(s) Bed

Bedroom

Childrens' cribs

FAQ's

Is this Hotel Villa Mercedes Palenque pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Villa Mercedes Palenque?

Check-in time for Hotel Villa Mercedes Palenque starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Villa Mercedes Palenque have a swimming pool?

Yes, this Hotel Villa Mercedes Palenque has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Villa Mercedes Palenque?

Best-rates for the Hotel Villa Mercedes Palenque starts from $71 per night with includes Sports/Activities, Pet Friendly, View, Wheelchair Accessible, Bar, Guest Services, Entertainment, Internet, Air Conditioner, Accessibility, Transportation/Shuttle, Security/Safety, Spa, Child Friendly, Laundry, Business Services, Parking, Pool, Ocean View, Balcony/Terrace, Oceanfront, Restaurant, Wellness Facilities, Fireplace/Heating, Breakfast with all other facilities. PetFriendly is committed to making every traveler feel comfortable and have the best stay, whether they are traveling solo, with a date, with a pet, or as a family.

Is Hotel Villa Mercedes Palenque a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Villa Mercedes Palenque wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Villa Mercedes Palenque is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Villa Mercedes Palenque?

Based on the information reported by the owner or manager, the Hotel Villa Mercedes Palenque indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Villa Mercedes Palenque?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Villa Mercedes Palenque are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $71
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