Hotel Fire & Ice Düsseldorf/Neuss | Hotel in Neuss

| 8.7 (357 Reviews) |   Pet Friendly  3 Bathrooms  9 Guests
Grefrath Hotel | Hotel Fire & Ice Düsseldorf/Neuss

Hotel in Grefrath, Neuss

This 4-star-Superior hotel is located within the Alpenpark Neuss, an indoor and outdoor leisure park. The hotel offers modern wellness facilities, 2 restaurants and free WiFi. Just a 20-minute drive from Düsseldorf city center, the Hotel Fire & Ice Düsseldorf/Neuss has stylish rooms with air conditioning, a flat-screen TV, and a mini-bar. The Fire & Ice’s unique spa area features a sauna overlooking the ski slopes. There is also a steam room and a fitness room. Outdoor activities include fun football, available from April until October. Varied breakfast buffets, German cuisine and international dishes are served in the Fire & Ice’s restaurants. Guests can relax beside the fireplace in the cozy lounge, while enjoying views of the ski slopes. Private parking is available at the Fire & Ice Hotel..

Hotel Fire & Ice Düsseldorf/Neuss is located in Neuss.

This 58 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Designated Smoking Area, Security/Safety, and several others. This is a 4 star rated property and has over 357 reviews with the average score of 8.7 . Coming to Neuss and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 58 Bedrooms Hotel if you want to learn more about this PetFriendly place in Neuss. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Fire & Ice Düsseldorf/Neuss in Neuss is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Fire & Ice Düsseldorf/Neuss”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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An der Skihalle 1, Neuss, 41472, Germany

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Special diet meals (on request)
  • Fruit
  • Kids' meals
  • Kid-friendly buffet
  • Wine/Champagne
  • Restaurant
Parking
  • Parking on site
  • Accessible parking
  • Parking
  • Electric vehicle charging station
  • Private Parking
Activities
  • Nightclub/DJ
  • Cycling
  • Fitness center
  • Spa lounge/Relaxation area
  • Mini golf
  • Locker rooms
  • Skiing
  • Turkish/Steam Bath
  • Spa/Wellness packages
  • Foot massage
  • Evening entertainment
  • Massage
  • Spa
  • Spa facilities
  • Steam room
  • Back massage
  • Full-body massage
  • Live sports events (broadcast)
  • Neck massage
  • Fitness
  • Sauna
Entertainment
  • Board games/Puzzles
General
  • Heating
  • Wifi in all areas
  • Family rooms
  • Non-smoking rooms
  • Smoke-free property
  • Safe
  • Designated smoking area
  • Hypoallergenic room available
  • Soundproof rooms
  • Elevator
  • Air conditioning
Guest Services
  • Express check-in/out
  • Ironing service
  • Dry cleaning
  • Shuttle service
  • Lockers
  • Pet bowls
  • Laundry
  • Packed lunches
  • Baggage storage
  • Shuttle service (additional charge)
  • 24-hour front desk
  • Pet basket
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Security/Safety
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
  • Key card access
  • CCTV in common areas
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Physical distancing rules followed
  • Cashless payment available
  • Mobile app for room service
Skiing
  • Ski rental on site
  • Ski pass vendor
  • Ski-in, ski-out access
  • Ski school
  • Ski storage

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.06
Location:
8.48
Staff:
8.95
Facilities:
8.94
Comfort:
9.06
Cleanliness:
9.12
Adrienne
Aug 7, 2025 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Convenient, clean and nice. Great breakfast
Negative: Front desk guy was unfriendly and unhelpful.
Summary: Loved it
See All Reviews

Room Arrangement

Room Info Facilities
Premium Double or Twin Room
Room Type: Double
Room Size: 24 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Premium Double or Twin Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Walk-in shower, Free toiletries, Slippers, Body soap, Bathrobe, Toilet, Shower, Hairdryer, Toilet paper, Private bathroom, Bathtub or shower, Towels, Shampoo

General

Heating, Laptop safe, Soundproof, Lockers, Safe, Carpeted, Key card access, Interconnecting room(s) available, Smoke Alarm, Air conditioning, Trash cans

Media & Technology

Radio, Flat-screen TV, TV, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Fold-up bed

Exclusive services

Free spa access
Family Suite (2 Adults + 2 Children)
Room Type: Quad
Room Size: 42 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Walk-in shower, Free toiletries, Slippers, Body soap, Bathrobe, Toilet, Shower, Hairdryer, Toilet paper, Private bathroom, Bathtub or shower, Towels, Shampoo

General

Heating, Laptop safe, Soundproof, Lockers, Safe, Carpeted, Key card access, Smoke Alarm, Air conditioning, Trash cans

Media & Technology

Radio, Flat-screen TV, TV, Telephone

Living Area

Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Coffee machine, Dining table, Electric kettle

Accessibility

Accessible by elevator, Lower sink, Upper floors accessible by elevator

Entertainment & Family Services

Board games/puzzles, Books, DVDs or music for children

Room Amenities

Socket near the bed

Exclusive services

Free spa access
Superior Chalet
Room Type: Chalet
Room Size: 25 m2
1 Queen bed(s) Bed
Superior Chalet

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Walk-in shower, Free toiletries, Slippers, Body soap, Bathrobe, Toilet, Shower, Hairdryer, Toilet paper, Private bathroom, Bathtub or shower, Towels, Shampoo

General

Heating, Laptop safe, Soundproof, Safe, Hardwood or parquet floors, Mosquito net, Key access, Key card access, Hypoallergenic, Private entrance, Smoke Alarm, Lockers, Trash cans

Media & Technology

Radio, Flat-screen TV, TV, Telephone

Living Area

Sitting area

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor furniture, Outdoor dining area, Terrace

Accessibility

Upper floors accessible by stairs only

Room Amenities

Socket near the bed

Exclusive services

Free spa access

FAQ's

Is this Grefrath hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Grefrath hotel?

Check-in time for Grefrath hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Grefrath hotel have a swimming pool?

No, this Grefrath hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grefrath hotel?

Best-rates for the Grefrath hotel starts from $204 per night with includes Parking, Designated Smoking Area, Security/Safety, EV Charge Station, Restaurant, Balcony/Terrace, Transportation/Shuttle, Business Services, Skiing, Spa, Fireplace/Heating, Bar, Entertainment, Air Conditioner, Pet Friendly, Accessibility, Sports/Activities, Guest Services, Breakfast, Hot Tub, Laundry, Wellness Facilities, Child Friendly, Internet with all other facilities. PetFriendly is committed to making every traveler feel comfortable and have the best stay, whether they are traveling solo, with a date, with a pet, or as a family.

Is Grefrath hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grefrath hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grefrath hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grefrath hotel?

Based on the information reported by the owner or manager, the Grefrath hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grefrath hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Grefrath hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $204
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