TORTUE HAMBURG | Hotel in Hamburg

9.6 (514 Reviews) |  1 Bathroom
Neustadt Hotel | TORTUE HAMBURG

Hotel in Neustadt, Hamburg

hotel with 3 restaurants, near miniatur wunderland
along with 3 restaurants, this smoke-free hotel has 5 bars/lounges and a snack bar/deli WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.
tortue hamburg offers 128 air-conditioned accommodations with free minibar items and minibars Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

this hamburg hotel provides complimentary wireless internet access Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Stadthausbrücke 10, Hamburg, 20355, Germany

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Free toiletries
  • Towels
Bedroom
  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets
  • Down comforter
  • Air conditioning
  • Safe
  • Desk
  • Slippers
  • Free local calls
Breakfast
  • 3 restaurants
  • 5 bars/lounges
  • Room service available
  • Full breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends: EUR 55 for adults and EUR 19 for children
  • Free bottled water
  • Coffee/tea maker
  • Free minibar
  • Electric kettle
Parking
  • Valet parking on site (EUR 39 per day)
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Well-lit path to entrance
Entertainment
  • 55-inch flat-screen TV
  • Cable channels
General
  • Meeting rooms
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Newspapers in lobby
  • German
  • English
  • Smoke-free property
Guest Services
  • Laundry facilities
  • Snack bar/deli
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in time starts at 4:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for eur 50.0 per night.
Payment Policy
Fee for full breakfast: approximately eur 55 for adults and eur 19 for children valet parking fee: eur 39 per day pet fee: eur 30 per pet, per night service animals are exempt from fees rollaway bed fee: eur 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total pets pets allowed for an extra charge of eur 30 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Kim
Jun 16, 2025 02:32:03 PM
Review Score:   10
Summary: Great hotel
See All Reviews

Room Arrangement

Room Info Facilities
Double Room Classique
Room Size: 323 square feet m2
1 King Bed
Double Room Classique

General

Number of living rooms 0, Square meters - 30, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 9.08, Pets not allowed, Bathtub or shower, Square feet - 323, Bed count minimum 1, Bed count maximum 1
Double Room Petite
Room Size: 269 square feet m2
1 King Bed
Double Room Petite

General

Number of living rooms 0, Square feet - 269, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Shower only, Ping - 7.56, Pets not allowed, Square meters - 25, Bed count minimum 1, Bed count maximum 1
Double Room Grande
Room Size: 377 square feet m2
1 King Bed
Double Room Grande

General

Number of living rooms 0, Ping - 10.59, No rollaway/extra beds, Number of bedrooms - 0, Pets not allowed, Bathtub or shower, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Petite Suite
Room Size: 484 square feet m2
1 King Bed
Petite Suite

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 484, Pets not allowed, Bathtub or shower, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Apartment
Room Size: 646 square feet m2
1 King Bed
Apartment

General

Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Separate bathtub and shower, Number of bedrooms - 0, Square meters - 60, Ping - 18.15, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds

FAQ's

Is this TORTUE HAMBURG pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the TORTUE HAMBURG have a swimming pool?

No, this TORTUE HAMBURG does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in TORTUE HAMBURG?

Best-rates for the TORTUE HAMBURG starts from $226 per night with includes Laundry, TV, Bar, Toiletries, Breakfast, Internet, Parking, Balcony/Terrace, Business Services, Air Conditioner, Wheelchair Accessible, Accessibility, Wellness Facilities, Guest Services, Security/Safety, Bedding/Linens, Restaurant, Child Friendly, Kitchen with all other facilities. PetFriendly is committed to making every traveler feel comfortable and have the best stay, whether they are traveling solo, with a date, with a pet, or as a family.

Is TORTUE HAMBURG a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the TORTUE HAMBURG wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the TORTUE HAMBURG is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the TORTUE HAMBURG?

Based on the information reported by the owner or manager, the TORTUE HAMBURG indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for TORTUE HAMBURG?

Based on the information reported by the owner or manager, details for the cancellation policy for the TORTUE HAMBURG are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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